Does the house have to be empty?
It works best empty, and that is what the estimate assumes. The interior work — inside emptied cabinets and drawers, and mopping wall to wall — isn’t possible around boxes and furniture. If a few pieces are staying, tell us on the call and we’ll plan around them.
Should the cleaning happen before or after the movers?
Before. We come while the house is still empty, because that is the only time the closets, cabinets and floors are fully reachable.
Why does a move-in clean cost more than a move-out clean?
Because it is a longer job. A move-out clean makes a house presentable for a walkthrough; a move-in clean has to make it livable for you — inside every cabinet before your dishes go in, the shower before you stand in it. Same house, more time.
Do you clean inside the refrigerator and the oven?
Both are add-ons rather than standard, because not every job needs them. On an empty house almost everyone wants them, and they take real time — an oven properly done is not a five-minute task. Ask when you call and we’ll build the time into the estimate rather than surprise you later.
Will you take away trash, or shampoo the carpets?
Neither. We clean an empty house; we don’t haul junk, and anything left behind needs to be gone before we arrive. Carpets are vacuumed with sealed-HEPA machines but not shampooed or extracted.
What does a move-in clean cost?
It depends on the size and condition of the house and what you add, so we quote it on the phone instead of posting a package price that would be wrong for most homes. We charge for the time the work takes, with a minimum visit length. You’ll have the number before we book the date.
Nobody will be at the house. How does that work?
That’s the normal case, and it’s fine. Give us a lockbox code, the agent’s number, or a key drop, and we let ourselves in and lock up after. Water and electricity need to be on. We call or text when the team finishes.
Can we keep you on afterward?
Often that’s exactly how it starts. The move-in clean sets the house to a standard, and a weekly, biweekly or monthly visit holds it there, with the same familiar team whenever possible and no contract. Mention it on the first call and we’ll look at the schedule while we’re booking the move.
What should be done before we arrive?
As close to empty as you can get it, and the add-ons prepared: if the oven has a self-clean cycle, run it and let it finish a day before we come; empty the refrigerator out, because a packed fridge means that part gets dropped; and empty the cabinets and drawers you want cleaned inside. Add-ons need at least one business day’s notice and cannot be attached on the cleaning day.
The previous owner left it dirty. Is one clean enough?
Usually, and we will tell you honestly on the phone if we think it is not. What the previous occupant left behind is the biggest unknown in the quote, which is why we ask about the condition rather than just the square footage.