Question 1

How does the 100% Cleaning Guarantee work?

Accepted Answer

Four steps, in order. The whole thing is designed to end with your house being right, not with an argument about money. • Tell us. Call, text or email the office as soon as you notice — within two business days of the cleaning • We look at what happened. Which team, what was booked, what was missed • We come back and re-clean the area in question at no charge. This is the part that fixes the actual problem • If it is still not right after the re-clean, and the fault is ours, we issue a refund — full or partial, depending on what happened Call or text 847-382-0082, or email mail@happymaids.com. The office is open Monday to Friday, 8:30 AM to 4:30 PM.

Question 2

Do I have to accept the re-clean to get a refund?

Accepted Answer

Yes. For a refund to apply, the re-clean has to have been accepted and carried out inside that two-business-day window. That is the only condition. The reason is simple: our first answer to a bad cleaning is to clean it properly, and we cannot do that if we are not let back in.

Question 3

Why two business days?

Accepted Answer

Because a home carries on being lived in.

A shower used another six times, a kitchen floor walked over for a week — after that, nobody can honestly separate what was missed from what happened since. Two business days keeps it checkable for both sides.

So do not sit on it. One call on the same afternoon is worth more than a careful email two weeks later.

Question 4

What if Happy Maids does not show up on the scheduled day?

Accepted Answer

Your service day is yours. We hold it for you and never move it without asking you first.

Very occasionally a day cannot go ahead — severe weather, an inaccessible driveway, a scheduled holiday, or a cleaner falling ill. People do get sick.

When it does, the office calls you as soon as we know, so you are never left waiting for a team that is not coming. Then we find you the earliest new time that suits you.

You get a one-hour arrival window by text three days and one day before. The hour itself is a best effort — traffic and the house before yours are real.

Question 5

What is outside the guarantee?

Accepted Answer

If it was never part of the service, re-cleaning it is not the remedy. These are the ones that come up most often — the full list is in our house cleaning FAQ. • A room with its door closed. Closed doors are left alone by design; open doors get cleaned • Anything above the second step of a step ladder — extension poles reach most of the rest • Walls, ceilings, chandeliers, exterior windows, patios and decks • Carpet cleaning and steam cleaning • Heavy mineral buildup on glass or tile. It comes off over several visits, not in one. We will not force it with an aggressive chemical or an abrasive pad, because that etches glass and damages tile permanently • Rooms too cluttered to work in. Cleaners need to be able to reach and to move safely

Question 6

What happens if something gets broken?

Accepted Answer

Call the office as soon as you notice. Things do occasionally get knocked off a shelf during dusting, and there is a written process for it.

Incidental damage is handled by Happy Maids as a credit toward future service
Larger damage caused by the routine nature of cleaning goes through your homeowners' insurance
Negligence or malpractice on our part is handled by our own insurer

Two exclusions: inherently unstable or fragile items — top-heavy pieces with weak bases, insecurely hung pictures — and old window blinds, which go brittle with age and can break during ordinary cleaning.

If something worries you, tell the office and we will mark it on your home's record so the team goes around it.

Not right? We come back.