Help Center and FAQ's
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We are pleased that you have selected Happy Maids as your house cleaning company. We can assure you that Happy Maids will always strive to provide you with best maid service possible. We will be there when we promise.
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We appreciate your understanding of how important good communication is to us. What sets us apart from other cleaning companies is our level of commitment to you, our flexible scheduling and ability to work with your requests. In the unlikely event that you are not 100% satisfied with your cleaning, contact our office within 24 hours and we will re-clean the problem areas for free. There are no refunds on work that has been completed. All sales are final.
At Happy Maids, we work hard to protect the privacy of our customers. Our onsite registration form requires information such as name, address, e-mail and telephone number. This information is used to respond to your request or notify you about important changes to our service only. We do not sell or trade any of this information to outside organizations.
Payment is due at the completion of each cleaning service. We accept the following methods of payment: cash, check and credit card (Visa, MasterCard, Discover and American Express). We require a credit card on file to guarantee service. Happy Maids reserves the right to refuse service when a check is not present and an outstanding balance is due.
Note: There is a $15 charge for payments received more than 21 days after the date of service. $35 Return Check Fee will apply to all returned checks.
Our schedule is organized to minimize downtime for our maids. Last minute cancellations cause holes in cleaners daily schedule. This unnecessary expense should not be placed on us or other customers.
If for any reason you elect to make any changes to your scheduled cleaning date, please give us some time to make changes.
We will be happy to reschedule your cleaning; however, we do require a 48-hour rescheduling notice. There is no charge for rescheduling with 48-hour notice on business days (M-F, 8:30 am to 4:30 pm). However, we charge an $84 fee for rescheduling with less than 48-hour notice. Monday clients must reschedule by close of business on the preceding Thursday.
Note: $84 fee is automatically billed to credit cards for a late rescheduling
For recurring service, an additional fee may be charged to your account if we exceed the time generally allotted to cleaning your home (for example, your home may need extra cleaning after such events as parties and construction work or as the result of extended intervals between cleanings).
Estimated Arrival Time
Only 7:30 am appointments are guaranteed to be on time. For later appointments please allow us a window of arrival of 1 to 2-hours.
For recurring cleaning service, the most convenient way to let maids into your home or office would be to entrust us with your key, garage code, etc. or be able to obtain a key from your building’s reception desk. Please remember to inform us about any changes to security alarm codes, lock-boxes, garage codes, etc. Happy Maids will not be responsible for triggering security alarm due to a lack of correct code. If you prefer to be present during the cleaning, please remember that we reserve a 1-2 hour window of arrival.
As much as we love animals we have to think about safety first. Our maids will do a better job if they are not being distracted. Please help them by locking away any pets for the duration of the cleaning.
Happy Maids reserves the right to refuse cleaning service on the scheduled date if an animal in the home is considered dangerous. Pets left inside the home on the scheduled service date will be protected to the best of our ability. Happy Maids will not be held responsible for the behavior of the pet(s) while the service is being performed. We don’t clean after pets “accidents” in the house. We do not change litter boxes. If you have an indoor animal only, please let us know.
Please provide our maids with safe working access to your home and safe working condition, access to utilities such as electricity, hot and cold water. Inform our local office if there are any defective windows, doors, shelving, cabinets, mirrors which may fall upon contact. Also please remove any fragile, valuable items together with cash, jewelry, works of art and items of sentimental value.
Happy Maids guarantees the work for 24 hours. Any deficiencies and damages must be reported within this time period. Otherwise, the necessary correction will be made on the next scheduled appointment. We don’t take responsibility for “traps” such as pictures/mirrors/shelves/blinds not secured properly. These are just accidents waiting to happen!! We request that you tell us and remove any decorative items valued over $250. We will pay a maximum of $250 toward replacement or repair per incident. We must be notified within 24 hours of any damage and must have the opportunity to inspect and verify the value of any damaged item.
Our employees are extensively trained, screened with a background check, and supervised. They must have verifiable personal references and verifiable work history and also meet our standards and qualifications. Customer keys are marked with random numbers and provided only for the day of cleaning to the team leader who cleans your home. All keys are stored in a locked box at our local offices. All our maids are bonded and insured to protect you against loss or damage
Monday through Friday from 8:30 am – 4:30 pm
Monday through Friday from 7:30 am – 5:30 pm
Holidays and office closings
Our office is closed and there will be no cleanings scheduled on the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
If your cleaning day falls on any of those holidays we will contact you in advance to reschedule it.
Note: Happy Maids works on many federal holidays. You can expect our arrival if your cleaning date falls on a holiday not listed above.
Clients must not directly solicit or engage the services of our workers, except through Happy Maids office. Our workers have agreed, in writing, that they will not accept direct employment from any client of Happy Maids Cleaning Service. This agreement remains in effect during the time that workers are established with Happy Maids and for a period one year after. Any such solicitation (from you the client) of our workers while under contract with our company, and for a period of one-year after their contract termination, will be viewed as an intentional act on your part to interfere with the contract rights of Happy Maids and can result in damages and attorney’s fees against you.